Terms & Conditions

Last updated: September 2, 2026

Welcome to DentHaus. These Terms & Conditions govern your access to and use of the DentHaus website and your purchase of products through our online store.

By accessing, browsing, registering on, or purchasing products through denthaus.in, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About DentHaus

DentHaus is an online platform providing dental products, dental equipment, instruments, consumables, supplies, and related products to customers on a wholesale and retail basis.

Website: https://denthaus.in/

These Terms apply to all visitors, registered users, retail customers, wholesale customers, clinics, hospitals, laboratories, institutions, and other businesses using the website.

2. Eligibility

By using this website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide is accurate and complete.
• You will use the website only for lawful purposes.
• You will comply with these Terms & Conditions and applicable laws.

If you are placing an order on behalf of a business, clinic, hospital, laboratory, or other organization, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on the website are accurate.

However:

• Product images may vary slightly from the actual product.
• Packaging, labeling, colour, specifications, or manufacturer information may change from time to time.
• Product availability may change without notice.
• Manufacturers may modify product specifications or packaging without prior notice.
• Minor differences between website images and delivered products do not necessarily constitute a product defect.

Customers should review the product description and specifications before placing an order.

4. Medical and Dental Product Information

Products sold through DentHaus may include dental instruments, equipment, consumables, materials, and other professional dental supplies.

Product information provided on the website is for general informational and purchasing purposes and should not be considered medical advice, clinical advice, diagnosis, or treatment instructions.

Customers are responsible for ensuring that products are appropriate for their intended professional or permitted use and are used according to the manufacturer’s instructions.

5. Product Availability

All products are subject to availability.

DentHaus reserves the right to:

• Limit the quantity of products available for purchase.
• Cancel an order where a product is unavailable.
• Substitute a product only where agreed with the customer.
• Remove or discontinue products from the website.
• Correct product availability information where an error occurs.

If a product becomes unavailable after an order has been placed, we will contact the customer and, where applicable, provide an alternative solution or refund.

6. Pricing

All product prices displayed on the website are subject to change without prior notice.

Unless otherwise stated, applicable taxes such as GST may be charged in accordance with applicable Indian tax laws.

The final amount payable will be displayed during checkout or communicated in the applicable quotation or invoice.

In the event of an obvious pricing or listing error, DentHaus reserves the right to correct the error and cancel or revise the affected order, with appropriate communication to the customer.

7. GST and Invoicing

For applicable transactions, DentHaus may issue GST-compliant invoices.

Customers providing GST details are responsible for ensuring that the information supplied, including GSTIN, business name, billing address, and other tax details, is accurate.

DentHaus is not responsible for tax-credit issues resulting from incorrect or incomplete information supplied by the customer.

8. Retail and Wholesale Orders

DentHaus may accept both retail and wholesale orders.

Wholesale pricing, minimum order quantities, special discounts, credit arrangements, or other commercial terms may be subject to separate quotation or written agreement.

Wholesale or bulk orders may be subject to different:

• Pricing
• Payment terms
• Shipping arrangements
• Minimum quantities
• Return conditions
• Cancellation conditions

Any special terms agreed in writing between DentHaus and a wholesale customer will apply to that transaction.

9. Order Placement

When you place an order through the website, you are making a request to purchase the selected products.

An order confirmation or acknowledgement does not necessarily constitute final acceptance of the order.

DentHaus reserves the right to accept, reject, cancel, or modify an order where reasonably necessary, including due to:

• Product availability
• Pricing or listing errors
• Payment issues
• Suspected fraud
• Incorrect customer information
• Shipping restrictions
• Duplicate or unusual orders
• Supplier or manufacturer availability

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our Refund & Returns Policy.

10. Payment

Payments may be made using the payment methods made available on the website.

Payments may be processed by third-party payment service providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

DentHaus is not responsible for failures, delays, or interruptions caused by third-party payment providers, banks, card networks, or other financial institutions.

11. Order Cancellation

Customers may request cancellation of an order as soon as possible after placing it.

Cancellation may not be possible once an order has been processed, packed, dispatched, or handed over to a shipping provider.

Specially procured, customized, non-returnable, or bulk products may have additional cancellation restrictions.

Please refer to our Refund & Returns Policy for further information.

12. Shipping and Delivery

DentHaus will make reasonable efforts to dispatch and deliver orders within the estimated timeframe communicated at checkout or through order updates.

Delivery times may vary due to:

• Product availability
• Shipping location
• Courier or logistics provider
• Weather conditions
• Public holidays
• Transportation delays
• Incorrect or incomplete delivery information
• Events outside our reasonable control

Estimated delivery dates are not guaranteed unless expressly confirmed in writing.

Customers are responsible for providing accurate shipping information.

13. Inspection on Delivery

Customers should inspect products and packaging promptly after delivery.

If an order arrives damaged, incorrect, incomplete, or visibly tampered with, please contact DentHaus as soon as possible and preferably within 48 hours of delivery.

Photographs or videos of the package, shipping label, and product may be required to investigate the issue.

14. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Refund & Returns Policy.

Certain dental products may be non-returnable because of hygiene, sterility, safety, regulatory, or product-storage requirements.

Customers should review the Refund & Returns Policy before placing an order.

15. Manufacturer Warranty

Certain products may carry a manufacturer’s warranty.

Where applicable, warranty claims are subject to the manufacturer’s warranty terms and conditions.

DentHaus may assist customers with warranty claims or coordinate with the manufacturer or authorized service provider where appropriate.

The existence of a manufacturer’s warranty does not guarantee a return or refund.

16. Customer Accounts

Certain website features may require you to create an account.

You are responsible for:

• Providing accurate information.
• Maintaining the confidentiality of your password.
• Keeping your account information updated.
• All activity conducted through your account.

You must notify DentHaus promptly if you believe your account has been accessed without authorization.

DentHaus reserves the right to suspend or terminate accounts where there is suspected misuse, fraud, unauthorized activity, or violation of these Terms.

17. Website Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to the website or its systems.
• Interfere with website security or functionality.
• Introduce malware, viruses, or other harmful code.
• Scrape, copy, reproduce, or systematically extract website content without permission.
• Use automated systems to place fraudulent or abusive orders.
• Impersonate another person or organization.
• Submit false, misleading, or fraudulent information.
• Use website content for unauthorized commercial purposes.

DentHaus may restrict or terminate access to users who violate these requirements.

18. Intellectual Property

Unless otherwise stated, all content available on the DentHaus website, including:

• Logos
• Brand names
• Text
• Product descriptions
• Graphics
• Images
• Website design
• Icons
• Videos
• Software
• Layout and other materials

is owned by or licensed to DentHaus or the relevant rights holder.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit website content without prior written permission, except where permitted by applicable law.

Product names, trademarks, logos, and brand materials belonging to manufacturers remain the property of their respective owners.

19. Third-Party Links and Services

The website may contain links to third-party websites, payment services, shipping providers, manufacturers, or other external services.

DentHaus does not control and is not responsible for the content, availability, security, privacy practices, or terms of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

20. Reviews and User-Generated Content

If the website allows customers to submit product reviews, comments, images, or other content, you agree that:

• The content must be truthful and relevant.
• You must not submit unlawful, defamatory, abusive, misleading, or offensive content.
• You must not submit content that infringes another person’s intellectual property or privacy rights.
• You must not use reviews to promote unrelated businesses or services.

By submitting content to DentHaus, you grant DentHaus a non-exclusive right to use, reproduce, display, and publish that content for website, marketing, or business purposes, subject to applicable law.

DentHaus reserves the right to remove content that violates these Terms.

21. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using the website, you acknowledge that you have read and understood our Privacy Policy.

22. Disclaimer

DentHaus makes reasonable efforts to maintain accurate and reliable website information.

However, the website and its content are provided on an “as available” basis.

To the extent permitted by applicable law, DentHaus does not guarantee that:

• The website will always be available or uninterrupted.
• Website information will always be complete, accurate, or error-free.
• Product availability information will always be current.
• The website will be free from technical errors or harmful components.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded under applicable law.

23. Limitation of Liability

To the maximum extent permitted by applicable law, DentHaus will not be responsible for indirect, incidental, special, consequential, or business losses arising from the use of the website or products purchased through it, except where such liability cannot legally be excluded.

DentHaus’s liability relating to a particular product or transaction will, where legally permitted, be limited to the amount paid by the customer for the relevant product or order.

This limitation does not apply to liabilities that cannot legally be limited or excluded.

24. Force Majeure

DentHaus will not be responsible for delays or failure to perform its obligations where caused by circumstances beyond its reasonable control, including:

• Natural disasters
• Floods
• Fire
• Epidemics or pandemics
• War
• Government restrictions
• Strikes
• Transportation disruptions
• Internet or telecommunications failures
• Supplier or manufacturer disruptions
• Power failures
• Other events beyond reasonable control

We will make reasonable efforts to resume affected services as soon as possible.

25. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold DentHaus and its employees, representatives, and service providers harmless from claims, losses, liabilities, or expenses arising from:

• Your violation of these Terms.
• Your misuse of the website.
• Your violation of applicable laws.
• Your infringement of another person’s rights.
• Information or content submitted by you.

26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Any dispute arising from the use of the website, purchase of products, or these Terms will be subject to the jurisdiction of the appropriate courts having jurisdiction over DentHaus’s registered/business location, subject to applicable law.

27. Changes to These Terms

DentHaus may update these Terms & Conditions from time to time.

Changes may be made to reflect:

• Changes in our business
• New products or services
• Website functionality
• Legal or regulatory requirements
• Changes in our policies

The updated version will be published on this page with a revised “Last updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

28. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, or our services, please contact DentHaus using the contact information provided on our website.

DentHaus

Website: https://denthaus.in/

Email: [Add your official email address]

Phone: [Add your official phone number]

Business Address: [Add your registered/business address]